Frequently Asked Questions

If you have read the FAQ below please fill in this contact form. I’ll be in touch ASAP.

Do you freight live fish?

No, we no longer freight live fish sorry due to the time involved in freighting fish, rising freight costs & courier unreliability when sending live fish. Pickup is available by appointment in Coledale near Wollongong. Please contact us to make arrangements

Can you send me more photos of your fish?

We will continue to update the website to show as many recent photos as possible. Taking individual photographs of fish on request is very time consuming and will no longer be done. Our photos have also been used by other sellers without our permission

Can I come have a look or can you give me a call?

No sorry, I am not open to the public to keep prices down and do not keep my fish at my house. We do not make or take calls due to time constraints

What's the ETA on a specific fish or product?

As fish breed and grow at different rates just as fish and products cannot always be sourced I am unable to give ETAs.

Prices

I keep all prices as low as possible considering the high quality fish and products I sell. Prices are always firm and subject to change

Sexes / Colours / Sizes?

All fish are sold as unsexed unless specified. We will do our best to send you the sexes you request however this cannot be guaranteed due to time constraints & fairness to all customers

Fish lose colour when they are shipped and will colour more as they settle in. Fish often get more colourful as they mature too. If a species is advertised as a particular colour all care will be taken to provide this colour however if it’s not available it will be replaced with as similar alternative as possible or I will contact you.

Sizes listed are estimates as it’s not practical to measure thousands of fish however these estimates will be as close as possible to actual head to end of tail size. Fish may be smaller or larger than advertised

Do you wholesale?

No, I don’t sorry. I am happy to accommodate bulk orders if you select multiple buys of 10 at that price

Do you have or can you get this fish?

I am always looking to stock interesting and popular fish. If a particular fish or product doesn’t come up on the search bar it means I have been unable to source it but keep checking back on the website regularly as it is updated daily

Do you ship products Australia wide?

Yes, we do 🙂

How do I use my Nat's Fish Reward Points?

In the email you received with your point balance click on ‘Unlock rewards’. You’ll receive a coupon code to use on your next order.
If you didn’t receive the email please check your spam/junk folder?