Frequently Asked Questions
Do you freight live fish?
Can you send me more photos of your fish?
We will continue to update the website to show as many recent photos as possible. Taking individual photographs of fish on request is very time consuming and will no longer be done. Our photos have also been used by other sellers without our permission
Can I come have a look or can you give me a call?
No sorry, I am not open to the public to keep prices down and do not keep my fish at my house. We do not make or take calls due to time constraints and work commitments
What's the ETA on a specific fish or product?
As fish breed and grow at different rates just as fish and products cannot always be sourced I am unable to give ETAs.
I keep all prices as low as possible considering the high quality fish and products I sell. Prices are always firm and subject to change
Sexes / Colours / Sizes?
All fish are sold as unsexed unless specified Sizes listed are estimates as it’s not practical to measure thousands of fish however these estimates will be as close as possible to actual head to end of tail size. Fish may be smaller or larger than advertised
Do you wholesale?
No sorry we do not wholesale
Do you have or can you get this fish?
I am always looking to stock interesting and popular fish. If a particular fish or product doesn’t come up on the search bar it means I have been unable to source it but keep checking back on the website regularly as it is updated daily
Do you ship products Australia wide?
Yes, we do 🙂
How do I use my Nat's Fish Reward Points?
In the email you received with your point balance click on ‘Unlock rewards’. You’ll receive a coupon code to use on your next order.
If you didn’t receive the email please check your spam/junk folder? Rewards will end 1st July 2023. Reward points will expire & need to be used prior to then