Shipping/Pickup
All fish are shipped safely all year round using approved couriers, oxygen & plenty of heatpacks. I will provide a credit coupon for any losses but am very successful in shipping fish
Qantas/Virgin air freight are also used all year round when requested
WA customers please contact me prior to ordering fish
Shipping Information
Livestock are sent with plenty heat packs and oxygen via Toll Priority & Aramex Monday to Wednesday
Dry goods are generally sent via Australia post parcel post or express post if selected Monday to Friday. I will also combine fish and dry goods where practical to save you money
Pickup
Pickup is now available Mondays in Coledale NSW. If you are a first time customer please pay via the website. Please contact me to confirm your order by 9am Monday so I know what to bring home. I do not have somewhere to keep the fish at my house if you do not attend so please ensure you can definitely pickup prior to making arrangements or the fish will die
Dead on Arrival (DOA) Policy
Despite the care placed in sending your fish to you, on rare occasions fish die in transit.
I am happy to provide credit coupons for any losses. No refunds will be given and you will pay freight charge unless the whole order goes missing or all fish are DOA. Shipping costs me up to four times what you are charged so me paying freight to replace one neon tetra is not practical.
Please immediately send a clear photo via email of any DOA fish before removing them from the bag. Videos will not come through. You will receive more information on the attached form in your order. DOA claims are not accepted via social media
Tracking
You will receive a tracking number via email if you wish to monitor it. If you have an enquiry or concern related to tracking or delivery, your best bet is to call your local depot of the courier to save time. If you have not received your tracking email by 9pm on the shipping day & like to track your orders please send me an email
