Shipping/Pickup
All fish are shipped safely all year round. I will replace any losses on your next order but am very successful in shipping fish
Qantas/Virgin air freight are also used all year round when requested
Shipping Information
Livestock are sent with heat packs and oxygen via Toll & Fastway Monday to Wednesday
Dry goods are generally sent via Australia post parcel post or express post if selected Monday to Friday. I will also combine fish and dry goods where practical to save you money
Pickup
Pickup is now available Mondays in Coledale NSW. Payment is via CASH ONLY. You DO NOT need to pre-purchase the fish on this website or pay shipping. Please contact me to confirm your order by 9am Monday so I know what to bring home. I do not have somewhere to keep the fish at my house if you do not attend so please ensure you can definitely pickup prior to making arrangements or the fish will die
Dead on Arrival (DOA) Policy
Despite the care placed in sending your fish to you, on rare occasions fish die in transit.
I am happy to replace these fish on your next order or provide credit for other fish on your next order. No refunds will be given and you will pay freight charge unless the whole order goes missing or all fish are DOA.
Tracking
You will receive a tracking number via email if you wish to monitor it. If you have an enquiry or concern related to tracking or delivery, your best bet is to call your local depot of the courier to save time. If you have not received your tracking email please send me a contact form
How to ship fish as showed by popular youtuber Cory from Aquarium Co-op.
