Shipping/Pickup
All fish are shipped safely all year round using approved couriers, oxygen & plenty of heatpacks. I will provide a credit coupon for any losses but am very successful in shipping fish
Shipping Information
Livestock are sent with plenty of heat packs and oxygen via Toll Priority & Aramex Monday to Wednesday & Air Freight
Dry goods are generally sent via Australia post parcel post or express post if selected Monday to Friday. I will also combine fish and dry goods where practical to save you money
Pickup
Pickup is now available Mondays in Coledale NSW. If you are a first time customer please pay via the website. Please contact me to confirm your order by 9am Monday so I know what to bring home. I do not have somewhere to keep the fish at my house if you do not attend so please ensure you can definitely pickup prior to making arrangements or the fish will die
Dead on Arrival (DOA) Policy
Despite the care placed in sending your fish to you, on rare occasions fish die in transit. Please read the DOA policy that will be sent to your email.
I am happy to provide credit coupons for any losses. Please count the remaining fish prior to making a DOA claim as I often provide free fish
Please immediately send a clear photo via email of any DOA fish before removing them from the bag. Videos will not come through. You will receive more information on the attached form in your order. DOA claims are not accepted via social media
Tracking
You will receive a tracking number via email if you wish to monitor it. Please monitor your emails regularly for information
