Shipping

Shipping Information

Livestock are sent with heat packs and oxygen via Toll, Couriers Please & Fastway Monday to Wednesday

Dry goods are generally sent via Australia post parcel post or express post if selected Monday to Friday

Pickup

Pickup for live fish is now available Monday afternoons/evenings in Coledale NSW 2515 (near Wollongong) from 430pm. You will be contacted to arrange a date and time with the address supplied to you. If you fail to arrive after making arrangements no refunds will be issued & you’ll be liable for any fish that die. This is due to the fact I do not have anywhere suitable to store those fish in Coledale

Dead on Arrival (DOA) Policy

Despite the care placed in sending your fish to you, on rare occasions fish die in transit.
I am happy to replace these fish on your next order or provide credit on your next order if you’d like another type of fish. No refunds will be given and you will pay freight charge unless the whole order goes missing or all fish are DOA.

Tracking

You will receive a tracking number via email if you wish to monitor it. If you have an enquiry or concern related to tracking or delivery, your best bet is to call your local depot of the courier to save time.